Source: NWGOLDJul 07, 2023
As a professional third-party game service provider website, our goal is to provide all users with the best shopping experience. However, due to various unexpected circumstances, our team is occasionally unable to complete your order in the most ideal way. If this troubles you, we hereby extend our sincerest apologies to you.
If you encounter the following problems during the order delivery process, please don't worry. Our professional team is urgently processing the order for you, but this may take some time. Please wait patiently or check the order progress after a period of time.
1. Account order
If the product you purchased is a game account, you need to check the email we sent you in your mailbox, which contains your account and password. If you don’t see it in Inbox, please check it in the Spam.
2. The product has not been received for a long time after payment
If it is the first time you have purchased a large product on our website, we need to verify the payment. Please submit the verification information according to the content stated in the email. After the verification is successful, our team will deliver your order immediately. We make sure that all the information you provide is only used for the verification process and they are 100% secure.
3. Only some products were received after the transaction is completed
Due to the large number of our users, the huge transaction volume may cause stock shortages in some game servers, so we cannot deliver all products at once. Don't worry, we cooperate with many experienced suppliers and will replenish the stock in the shortest time to complete your order as soon as possible.
4. The amount you paid cannot purchase the corresponding number of products
Even for the same game, the price of the game currency in different servers is different. If you choose the wrong server when purchasing, the amount you paid may not be enough to purchase the products of your server, so we can only convert the quantity for you in accordance with the corresponding ratio. Please don't worry, our customer service will notify you in advance and discuss with you.
If you encounter other problems while purchasing, please consult our customer service through Livechat in time. During peak hours, our customer service may be too busy to respond to you in time. Please wait patiently for a while before consulting.