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HELP CENTER

Search your question in the search bar or browse through the FAQs below to get answers

  • General Inquiry
  • Payment & Discounts
  • Order Issues
  • Delivery & Delivery time
  • Partnership Programs
  • How to Track My Order after Payment?

    There are several ways for you to track and check your order after payment:

    (1) Fill your Order Number in the checking box on the top of the navigation bar of the website page, you can also find it to the right of the NWGold icon.

    (2) If you have a registered NWGold member, you can track and check more order details on your member account.

    (3) You can get notification emails from NWGold both after your payment and our delivery.

    (4) You can contact us via Live Chat to check your order easily with the help of our reps.

  • How To Get Instant Customer Support On NWGold?
    1. Live Chat: You can click “Live Chat” on our site and talk to us directly. Our professional and patient Live Chat agent will provide 24/7 online service if you want to know more information about your order or other inquiries.
    2. Email: [email protected]


  • How to Place an order?

    Here's how you can place an order:


    Step 1: Select/Click the Games


    Step 2: Select/Click the Platform/Server


    Step 3: Select/Type the amount you want


    Step 4: Click the BUY NOW/ADD TO CART


    Step 5: View Shopping Cart or Continue Shopping


    Step 6: Fill in the information and checkout

  • Is it Legal To Buy Virtual Currency Or Items?

    Yes, it's perfectly legal!

    Buying gold or other virtual goods is not prohibited by law. We are a professionally run business working for many years. For confirmation from our happy customers who have previously bought from us, you can check out their genuine feedback by clicking on our Trustpilot tab in the bottom right-hand corner of the homepage.

  • How do I sign up an account on your site?

    You can register at checkout or at the top right, clicking the Sign Up button. When registering, you just need to enter your email address and a password. You can also use the convenient Social Login.

  • What Payment Methods Do You Accept?

    We provide various payment methods, such as PayPal, Credit Card, and so on,the more methods are as follows:

  • Do you accept gift card?

    Yes, we accept gift cards but only if it has no limitations/restrictions on international online payments.You can try to add the funds in Paypal to use it.

  • Will My Discount Codes Expire?

    Yes, if you get the discount code from the homepage of our website, you can use it as long as the discount code is on the homepage. If it is obtained from other activities, we will tell you when you get the discount at the same time.

  • How Can I Get Discounts?

    There are many ways to get discounts. First, you can register as a member of our website. You will see VIP policy details there.

    Other ways to get discounts: You can see our discounted games on the homepage and get discount codes, or you can get them by following our Facebook or other online activities. Usually we will also have activities to give back to regular customers. A special discount code for customers placing orders on the website!

  • Why Was I Charged More Than The Total Amount?

    Most payment methods have a handling fee. In addition to the total order amount,you also need to pay an additional handling fee to the payment method, so you are charged more than the order total amount.

  • Do You Have a Refund Policy?

    In most cases, we will try our best to complete your orders fast. But if occasionally, we don't have enough supply of gold, we will refund you as soon as possible.

  • Can I Change My Order Information Before Delivery?

    Yes, before the order is completed, if you find that the order information is wrong, please contact our live chat or email us and send the correct order information as soon as possible. If the order has not been completed, we will correct your order information and complete the order as soon as possible .

  • Why My Order Need To Verification?

    We need to verify the legitimacy of the payment, otherwise we will not approve and deliver your purchase.


    1). We need to verify if the payment is authorized by the owner of the credit card/debit card/payment cards.

    2). There are some buyers under 18 years old who pay with their parents' payment cards without the permission.

    3). Unusual Purchase pattern from you. (large amount or high frequency of purchase)

    4). High charge back rate coming from your country.


    All your personal information will be deleted after the verification.


  • How To Check My Order Status?

    If you want like to check your order status, please come to our live chat onlineservice and one of our customer service representatives will assist you straight away at any time. Or you can contact our customer service by sending email. We will try our best to help you get your game currency as soon as possible.

  • Can I Cancel My Order?

    Yes, If you want to cancel the order after send the payment, please contact our Live chat to explain the situation and send a cancellation request, we will process your request as quickly as possible. Note: If the order is being shipped, the order has been completed or other force majeure factors, we cannot cancel it.

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